Refund policy

Last updated: 12th Oct 2026

We want you to be happy with your Viva N Diva purchase. Please review the following conditions before placing an order.

Return window

You may request an exchange within 7 days after delivery for eligible items. Contact vivandiva@gmail.com with your order number, reason and clear photos if the item is damaged, defective or incorrect.

Exchange eligibility

To qualify for an exchange, the product must be unused, unwashed, unworn, with all original tags attached and original packaging intact. Items that do not meet these conditions are not eligible for exchange, except where applicable consumer law requires a remedy. Returns are subject to inspection. Products that are customised, stitched to measurements, altered, or marked “final sale” are generally not eligible for change-of-mind returns, except where required by applicable law or where the product is defective, damaged or not as described.

Damaged, defective or wrong items

Please report any damage, defect or incorrect item within [48 HOURS / CONFIRMED PERIOD] of delivery, preferably with photos. We will review the issue and arrange an appropriate replacement, refund or other remedy in accordance with applicable law. Reporting promptly helps us resolve issues but does not remove statutory consumer rights.

How to exchange

Email vivandiva@gmail.com before sending an item back. We will provide return instructions and the return address. Do not ship a return without confirmation.

Exchange shipping

For confirmed wrong, damaged or defective items, we will cover reasonable return shipping or arrange collection. For approved change-of-mind exchanges, shipping costs are [CUSTOMER-PAID / FREE / CONFIRMED RULE].

No refunds

We do not offer refunds for change-of-mind purchases. If a product is defective, damaged, incorrect or not as described, we will offer an appropriate remedy as required by applicable consumer law, which may include a refund where legally required.

Exchanges

Exchanges depend on product and size availability. If a requested size or item is unavailable, please contact us for available alternatives. Any remedy required by applicable consumer law will still be honoured.

Order cancellation

To request cancellation, contact us as soon as possible at vivandiva@gmail.com. Orders can be cancelled before dispatch where operationally possible. Once dispatched, the exchange rules apply. Customised orders may not be cancellable once production begins, subject to applicable law.

Contact: vivandiva@gmail.com